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nydo
Warranty & Guarantee Conditions

Lasting quality – guaranteed for 10 years.

Sofas for life. With a 10-year warranty.

At nydo, you don't just buy a sofa – you invest in a piece of home that will accompany you for years. Our sofas are crafted with attention to detail, high-quality materials, and genuine craftsmanship. That's why we offer you more than just the statutory warranty: a 10-year guarantee on the frame and seat suspension.

So you can lean back and relax, knowing that your sofa will deliver on its promises – today, tomorrow, and for many years to come.

We believe in the quality and longevity of our sofas. That's why we offer you more than just the statutory warranty: 10 years warranty on the structural elements of your sofa.

1. Scope of Warranty
Ten (10) years warranty
- Frame (frame construction and non-moving, load-bearing parts)
- Seat suspension (heavy-duty wave springs made of hardened steel)

Two (2) years statutory warranty
For all other parts, the statutory warranty period of two (2) years from the date of purchase applies:

  • Fabric or artificial leather covers
  • Leather covers
  • Upholstery and cushion fillings
  • Mechanisms and movable parts (not the suspension)
  • Mechanical components
  • Fittings and hardware

This warranty applies exclusively to private use. It is non-transferable and valid only with the original proof of purchase.

2. Exclusions

The warranty does not cover:

  • Normal wear and tear (e.g., seat impression, wrinkling, color changes)
  • Damage due to improper storage, assembly, or cleaning
  • Damage due to misuse, overuse, alterations, or accidents
  • Damage due to outdoor placement or placement in damp rooms

The warranty does not cover indirect damages beyond material or manufacturing defects – to the extent permitted by law.

3. Making a Warranty Claim

Please contact our customer service and send us:

  • a copy of your proof of purchase
  • a brief description of the defect
  • photos for documentation

We will promptly review your request and arrange a solution – from repair to replacement.

4. Statutory Rights
This warranty supplements the statutory warranty rights applicable in Germany - two (2) years from purchase. Your statutory rights remain unaffected..

We offer you

100-day test sitting
10-year quality guarantee
Premium delivery & free returns
nydo

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