Delivery & Assembly
Where does NYDO deliver?
Where does NYDO deliver?
We offer free premium delivery with 2-man handling directly to your living room throughout Germany.
Is delivery really free?
Is delivery really free?
Delivery to your apartment is free of charge, as is the assembly and placement of the sofa.
Is delivery included in the price?
Is delivery included in the price?
Yes - delivery to your living room including assembly is always included in the price. There are no hidden costs.
How long will it take for my sofa to be delivered?
How long will it take for my sofa to be delivered?
The delivery time depends on the specific model and production.
As soon as your sofa is ready, we will contact you to arrange delivery with our logistics partner. You will usually receive your sofa within 6–8 weeks. You will be informed as soon as it leaves our factory.
Do I have to assemble my sofa myself?
Do I have to assemble my sofa myself?
No, assembly is included. Our team will set up your sofa directly at your place, connect all modules, attach the legs, and check the stability. Afterwards, the packaging material will be disposed of – you don't have to worry about a thing.
Can I refuse the assembly service?
Can I refuse the assembly service?
Yes, if you would like to assemble it yourself, please let us know briefly before delivery at service@nydo-studio.de.
Can you take my old sofa with you upon delivery?
Can you take my old sofa with you upon delivery?
Yes, gladly. For €150 per sofa, we will pick up your old piece on the delivery day and dispose of it properly. The service can be easily added during the order. Please note: It is firmly booked and non-refundable.
Can I choose a specific delivery date or time?
Can I choose a specific delivery date or time?
Our tours are planned with sustainability in mind, so fixed times are not always possible.
However, you will receive a notification in advance with the planned delivery window. If this does not suit you, you can arrange a new appointment directly with our logistics partner.
What should I prepare before delivery?
What should I prepare before delivery?
Please ensure that access to your living room is clear. If there are narrow stairs, low ceilings, or long distances (over 150m), please inform us in advance so that we can plan the delivery optimally.
Can I change the shipping address retroactively?
Can I change the shipping address retroactively?
Address changes are usually not possible after an appointment has been made. Please check your information carefully when ordering.
What happens if I miss the delivery deadline?
What happens if I miss the delivery deadline?
If a delivery appointment is canceled or missed less than 24 hours in advance, our logistics partner charges a fee of 250€. A new appointment will be scheduled thereafter.
When will my fabric samples arrive?
When will my fabric samples arrive?
Your fabric samples will be shipped free of charge within Germany and usually arrive within 3–5 working days.
Order & Returns
How does the 100-day trial work if I don't like it?
How does the 100-day trial work if I don't like it?
You have 100 days to try out your sofa at home. If it doesn't suit you, we'll pick it up free of charge and you'll receive a full refund of the purchase price.
How do your returns work?
How do your returns work?
In addition to the statutory 14-day right of withdrawal, we offer you a voluntary 100-day return policy. If you change your mind during this period, you can return the sofa.
How can I cancel or return my order?
How can I cancel or return my order?
Just write to us at service@nydo-studio.de – we will take care of everything else.
Do I need to keep the packaging for a return?
Do I need to keep the packaging for a return?
No. You don't have to keep the original packaging. We will take care of safe transport during collection.
Warranty
What warranty comes with nydo sofas?
What warranty comes with nydo sofas?
Each nydo sofa comes with a 10-year warranty on the frame and seat suspension, and a 2-year statutory warranty on covers, upholstery, mechanisms, and other parts.
What does the 10-year warranty cover?
What does the 10-year warranty cover?
We offer a 10-year warranty on the construction of our sofas. Quality you can rely on for the long term.
How do I submit a complaint or a warranty claim?
How do I submit a complaint or a warranty claim?
Please send an email to service@nydo-studio.de with your proof of purchase, a brief description of the problem, and photos for documentation. We will review your request as quickly as possible and find a suitable solution – from repair to replacement.
What is excluded from the warranty?
What is excluded from the warranty?
Normal signs of wear and tear such as creases, seat impressions, or slight color changes, as well as damage caused by improper handling or cleaning, are not covered.
What happens if a defect is confirmed?
What happens if a defect is confirmed?
If the defect can be repaired, we will commission our service department. If a repair is not possible, we will replace the affected part or the entire product.
Payment
Which payment methods do you offer?
Which payment methods do you offer?
You can pay with us via SEPA bank transfer, credit card (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay or Klarna (invoice, instant payment, installment plan).
When will my payment be debited?
When will my payment be debited?
This depends on the chosen payment method. For credit card or PayPal, the charge is made directly upon purchase; for SEPA or Klarna, it is made after order confirmation.
Do you offer installment payments?
Do you offer installment payments?
Yes. Together with Klarna, we offer various installment and financing options that you can select at checkout.
Discount
Where can I find current promotions or discount codes?
Where can I find current promotions or discount codes?
You can find our current offers on our website or in our newsletter.
Can I use multiple discount codes at once?
Can I use multiple discount codes at once?
Depending on the promotion, up to two discount codes can be combined at checkout.
How do I see if my discount code worked?
How do I see if my discount code worked?
If the code has been successfully applied, the discount will be displayed directly in your order summary.
My sofa went on sale shortly after I bought it—can I get a refund for the price difference?
My sofa went on sale shortly after I bought it—can I get a refund for the price difference?
Yes. If your sofa is reduced in price within 30 days of purchase, we will send you a voucher for the difference.
Materials
What material are the sofa frames made of?
What material are the sofa frames made of?
Our frames are made from solid beech wood - sturdy, durable, and handcrafted.
Are your fabrics free from harmful chemicals?
Are your fabrics free from harmful chemicals?
Yes. All our fabrics comply with European and international standards and are OEKO-TEX® Standard 100 certified.
Showrooms
Are all products displayed in the showrooms?
Are all products displayed in the showrooms?
In our showrooms, you'll find a curated selection of our sofas and fabrics – perfect for experiencing quality and comfort firsthand. If a specific model isn't on site, our team will be happy to assist you with pictures, samples, and configuration options.
Are all colors and fabrics available in the showroom?
Are all colors and fabrics available in the showroom?
Yes, in every showroom you will find large fabric displays and swatches that allow you to customize your sofa.
Can I take products directly from the showroom?
Can I take products directly from the showroom?
No, our products are delivered exclusively via our delivery service. This way we ensure that your sofa is safely transported, assembled, and inspected.
Do you offer Click & Collect in your showrooms?
Do you offer Click & Collect in your showrooms?
Pickup in our showrooms is currently not possible. We deliver your sofa directly to your home, set it up in your living room, and take the packaging material with us – completely hassle-free for you.
