Delivery of your sofa is free of charge, provided that access for a 3.5-ton vehicle is possible without additional effort or cost. Delivery includes 2-person handling directly to your living room and assembly.

Delivery Conditions

• Special requirements (e.g., narrow staircases or long distances) must be communicated in advance, otherwise delays or additional costs may occur.
• Delivery without an elevator is possible up to the 5th floor. From the 6th floor, we only deliver to the curb.
• The maximum carrying distance is 150 meters. For longer distances, this must be coordinated in advance.
• If the conditions are not met, delivery restrictions or additional costs may arise.
• We cannot guarantee preferred delivery dates for sustainability reasons, but we do our best to incorporate them into tour planning.
  

Delivery Acceptance & Goods Inspection

Please check your sofa immediately upon delivery for completeness and visible damage.
Defects or transit damage must be documented immediately and reported to our customer service within 24 hours.

Not present at the delivery appointment

• With written authorization, delivery can also be handed over to a neighbor.
• Otherwise, a new delivery will be necessary, incurring additional costs.
• If a delivery appointment is not kept or canceled less than 24 hours in advance, we will charge a handling fee of 250 EUR. A new appointment will only be scheduled after payment of this fee.

Address Changes

After a delivery appointment has been agreed upon, address changes are generally no longer possible. Please check your details carefully.

Shipping Costs

• We deliver your sofas free of charge – according to the conditions listed above.
• Fabric samples are also free of charge, but limited to a maximum of 5 per address.

Delivery Delay

In rare cases, unforeseeable delivery delays may occur.
In such cases, there is no entitlement to compensation or damages.
We will inform you as early as possible and ensure a smooth process.

Assembly Service

We want your new sofa to arrive perfectly right away. That's why we deliver it directly to your living room and assemble it there for you free of charge.

If you do not require the assembly service, a short message to service@nydo-studio.de will suffice.

The service includes:

• Assembly and connection of sofa modules
• Attaching legs or support elements
• Adjustments for stability and function
• Free disposal of all packaging materials

nydo continuously develops its services. We therefore reserve the right to adapt our logistics and assembly service offering in the future.

Old Sofa Disposal Service (optional)

The service costs 150 EUR including VAT per sofa and can be selected directly when placing your order.

It exclusively covers the collection of one sofa at the delivery location of your new nydo sofa. Other furniture pieces or additional disposal services are not included. Disposal takes place together with the delivery of your new sofa.

Please note: The service is firmly booked and non-refundable.