Delivery of your sofa is free of charge, provided that access for a 3.5-tonne vehicle is possible without additional effort or costs. Delivery is carried out by a 2-man team directly into your living room, including assembly.

Delivery conditions

• Special requirements (e.g., narrow stairwells or long paths) must be communicated in advance; otherwise, delays or additional costs may occur.
• Delivery without an elevator is possible up to the 5th floor. From the 6th floor upwards, we only deliver to the curbside.
• The maximum carrying distance is 150 meters. For longer distances, this must be arranged in advance.
• If the conditions are not met, delivery restrictions or additional costs may arise.
• For sustainability reasons, we cannot guarantee specific delivery dates, but we do our best to include them in our route planning.
  

Acceptance of delivery & inspection of goods

Please check your sofa immediately upon delivery for completeness and visible damage.
Defects or transport damage must be documented immediately and reported to our customer service within 24 hours.

Not present for the delivery appointment

• With written authorization, the delivery can also be handed over to a neighbor.
• Otherwise, a redelivery will be necessary, which incurs additional costs.
• If a delivery appointment is missed or cancelled less than 24 hours in advance, we charge a handling fee of 250 EUR. A new appointment will only be scheduled after payment of this fee.

Change of address

After the delivery appointment has been scheduled, changes of address are generally no longer possible. Please check your information carefully.

Shipping costs

• We deliver our sofas to you free of charge – in accordance with the conditions listed above.
• Fabric samples are also free of charge, but limited to a maximum of 5 per address.

Delivery delay

In rare cases, unforeseeable delivery delays may occur.
There is no entitlement to compensation or damages in such cases.
We will inform you as early as possible and ensure a smooth process.

Assembly service

We want your new sofa to arrive perfectly. That is why we deliver it directly to your living room and assemble it there for you free of charge.

If you do not require the assembly service, a short message to service@nydo-studio.com is sufficient.

The service includes:

• Assembly and connection of the sofa modules
• Attaching legs or support elements
• Adjustments for stability and function
• Free disposal of all packaging materials

nydo is continuously developing its services. We therefore reserve the right to adapt our logistics and assembly service offer in the future.

Old sofa disposal service (optional)

The service costs 150 EUR including VAT per sofa and can be selected directly when placing your order.

It exclusively covers the collection of one sofa at the delivery location of your new nydo sofa. Other pieces of furniture or additional disposal services are not included. The disposal takes place at the same time as the delivery of your new sofa.

Please note: The service is booked firmly and is non-refundable.